Overview
Our return policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you an exchange or store credit.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.
Sale items
Only regular-priced items may be returned. Sale items cannot be returned.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at {email address} and send your item to: {physical address}.
Shipping Returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Consider using a trackable shipping service or purchasing shipping insurance if returning more expensive items. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at sincereapparel@gmail.com for questions related to refunds and returns.
